Privacy Policy


At Waddington’s, we believe that when you visit our Website, your personal information deserves protection. Waddington’s has prepared this Privacy Policy to let you know what we can and cannot do with your personal information, and to ensure that you understand our commitment to providing you with a secure and worry-free experience. At all times, it is your decision as to whether you wish to use the Website and provide us with information about yourself. At no time will we collect, use or disclose your personal information for purposes other than those listed in this Privacy Policy without your consent. Throughout this policy we refer to “Waddington’s”, which means Waddington, McLean & Company Limited, the owners and operators of the Website.


You may visit the Website without registering and directly providing any personal information. However, you will need to register and provide personal information if you wish to access particular portions of the Website and to use specific functions that are available to you such as “Your Account”. In other instances, such as when sending Waddington’s an email message or providing us with feedback, we may require that you provide personal information such as your name, e-mail address, postal address, and phone number. Where you provide personal information directly to another organization at another website through a link on our Website, Waddington’s shall not be responsible for the collection, use, or disclosure of such information, and the visitor is encouraged to examine the other organization’s privacy policy.


Waddington’s may collect and use personal information provided by you in the following ways:

  • To develop, maintain, and operate “Your Account”.
  • To process service and information requests.
  • To process feedback and comments.
  • To personalize the delivery of content and information to you.

Waddington’s may also use personal information and data collected to generate aggregate statistics and reports for internal use. However, these statistics and reports will not contain any information that would identify individual users of the Website.


Visitors’ non-aggregated specific personal information will not be sold, rented or made available to anyone other than Waddington’s unless you have given us express permission to do so. Waddington’s reserves the right to co-operate with law enforcement and other officials in any investigation requiring either personal information, including any information provided online through the Website, or reports about lawful or unlawful user activities on the Website. Waddington’s also reserves the right at any time to disclose any personal information: (i) to comply with any applicable law or regulation (ii) if such disclosure is necessary or appropriate to site operation or (iii) to protect the rights or property of Waddington’s and its users, partners, providers, licensors or merchants.

Waddington’s may share your personal information with service providers who perform services for Your Account, including processing bids, on our behalf.


If Waddington’s decides to change this Privacy Policy, changes will be posted on this Website, so that users are always aware of what information is collected, how it is used, and under what circumstances it may be disclosed.


Waddington’s uses a standard Web browser feature known as “cookies” throughout our Website to assist us in improving your Web experience. Cookies, by themselves, do not provide individually identifiable information unless you choose to provide this information by, for example, registering with us. Once you choose to furnish us with individually identifiable information, this information may be linked to the data stored in the cookie. We may use cookies to personalize your experience at our Website (e.g., to recognize you by name when you return to our page), or to save your password in password-protected areas. We also may use cookies to offer you products, programs, or services.


You have the option of correcting factual errors in your individually identifiable information on our computer systems. To protect your privacy and security, you will be required to provide appropriate identification before being allowed to access and alter this information. To review or correct your information, simply send a written request to our privacy officer by e-mail at [email protected].


By using the Website, you consent to the collection and use of your personal information by Waddington’s, as described by and in accordance with this Privacy Policy. If at any time you wish to withdraw your consent, contact our privacy officer by e-mail at [email protected]. In the event that you do withdraw consent, we will not be able to provide you with the services outlined in Section 3 above.


Waddington’s will retain your personal information for as long as necessary to satisfy tax, regulatory or legal requirements, and to provide the services outlined in Section 3 above.


As part of GDPR legislation, European Union citizens have the legal right to make “subject access requests” and rectification, restriction or erasure requests.

Subject Access Requests: as an EU citizen, you may request that we provide you with any personal data that we process about you. We are required to provide you a copy of that personal data and inform you why we are processing it.

Other Rights: as an EU citizen, you may have a legal right to have your personal information rectified, its use restricted, or deleted entirely. If we process your data as part of a contract, you may request to be given that information in an industry-standard digital format for processing with another data controller. If you have given us expressed consent to process your information, but that information is not used in the execution of a contract, you may withdraw consent at any time. For more information or to exercise any of your rights, please contact us at [email protected].


Waddington’s welcomes your feedback regarding the Website and this Privacy Policy. Please contact our privacy officer by e-mail at [email protected].

Customers who wish to provide feedback on the way Waddington’s provides goods and services to people with disabilities can do so by emailing their remarks to [email protected], or calling into our offices to speak with a manager, or in person. All feedback, including complaints, will be directed to our General Manager. Customers can expect to hear back from the General Manager within five business days.