Frequently Asked Questions

You ARE required to create a new account to bid on www.waddingtons.ca auctions.
May 10, 2024


IMPORTANT NOTICE FOR OUR INTERNATIONAL CLIENTS REGARDING CITES

Restrictions exist regarding the import and export of species protected under CITES (Convention on International Trade in Endangered Species).

This includes but is not limited to items made of or containing bone (whalebone, etc.), ivory, tortoise shell, seal skin, rhinoceros horn and any other animal part and is strictly controlled or forbidden by most countries. Please review your country’s laws before bidding on pieces made of or containing these restricted items. It is the sole responsibility of the buyer to inquire about and obtain the proper permits for artwork purchased that may contain restricted materials, if such permit can be obtained. Please contact the department for further assistance. For more information please visit www.cites.org


 

REGISTRATION

How do I register to bid?

You must be registered to bid in all of our auctions. Please note that while Waddington’s auctions can also be found on Invaluable.com, your Invaluable account credentials are different from your account credentials on Waddingtons.ca. You will need to create a separate account to bid directly on our website.

For Fine Wine & Spirits auctions, please register here.

For all other auctions, please register here.

How do I become approved to bid?

After creating an account you will receive an email with further information, including any account verification requirements.

I didn’t receive an email after creating an account. What do I do?

First, check your junk mail folder. If you have still not received our email please contact [email protected].

How is my privacy protected?

We take great care to protect the information you provide us. Please read our Privacy Policy.

BIDDING

Are there any additional fees? Is there a buyer’s premium?

Waddington’s charges a buyer’s premium of 25% on the hammer price up to and including $25,000 CAD. Hammer prices in excess of $25,000 CAD will be charged a buyer’s premium of 22%.

Note: Clients bidding on the Invaluable site will be charged a buyer’s premium of 28% up to and including $25,000 CAD. Hammer prices in excess of $25,000 CAD will be charged 25%.

*Note: Waddington’s charges a buyer’s premium of 20% on the hammer price for Fine Wine & Spirits.

Taxes will be applied where applicable. For more information, please see our Buyer’s Terms & Conditions.

How do I place a bid?

To place a bid on an item you must be registered to bid. Register here.

Once you have been approved to bid and have confirmed your account, log in. Once logged in, a bidding interface will be displayed near the lot details.

Click the “Place Bid” button to select the amount you wish to bid. You will be asked to confirm your bid before it is executed.

Our auctions are known as “timed sales,” meaning that you may place an online bid at any time once the auction is posted. This means there can be competitive bidding up until the lots close, and if bids are submitted within the last 5 minutes of the lot’s scheduled end time, an additional 5 minutes will be added to the timer to extend bidding.

What is a max bid?

Max bids are bids that our system executes on your behalf up to the maximum amount of your choosing. They function similarly to absentee bids in live auctions.

Max bids are automatically executed against competing bidders up to your chosen maximum.

If your max bid is above the lot’s current bid (for example if your max bid is $1,000, but the current bid is $500) the system will bid against other bidders on your behalf up to the maximum bid you have selected.

Using the same example, if you were currently the highest bid with a bid of $550, and there was a competing bid of $600, then the system would automatically bid $650 for you. The system will continue bidding on your behalf until the lot closes or bidding surpasses your maximum bid.

Max bids cannot be raised or lowered. However, max bids can be cancelled, and you may re-submit a max bid with the new amount. Please note that you may do this a maximum of three times per auction, and bids cannot be adjusted within two hours of the auction closing.

How do I know if I am outbid on an item?

You will be notified by email or text if you are outbid. Additionally, the bidding interface on each lot will display that you have been outbid.

What are the bid increments?

Bids under $199 ($10 increments)
$200 to $499 ($20 increments)
$500 to $999 ($50 increments)
$1,000 to $1,999 ($100 increments)
$2,000 to $4,999 ($200 increments)
$5,000 to $9,999 ($500 increments)
$10,000 to $19,999 ($1,000 increments)
$20,000 to $49,999 ($2,000 increments)
$50,000 to $99,999 ($5,000 increments)
$100,000 to $299,999 ($10,000 increments)
$300,000 to $999,999 ($25,000 increments)
$1,000,000 to $1,999,999 ($50,000 increments)
$2,000,000 to $2,999,999 ($100,000 increments)
$3,000,000 to $4,999,999 ($200,000 increments)
Over $5,000,000 ($300,000 increments)

I accidentally bid on the wrong item OR I bid the wrong amount. Can I retract my bid?

Bidding on an item indicates your intent to purchase that item and is considered a legally binding contract between yourself and Waddington’s.

Per the Buyer’s Terms and Conditions you are legally obligated to buy an item once declared the winning bidder.

You will be asked to confirm each bid before it is executed.

Who do I contact for condition reports or additional photos?

Each lot has a “Request More Information” button which opens a form you can use to directly contact the specialist. Alternatively, you can contact us at [email protected] or 416-504-9100 or 1-877-504-5700.

Why didn’t I receive an email when I was outbid?

Many bids are placed during the final minutes of an auction. Due to the high volume of bidding some emails may be delayed, or may be blocked by some email providers.

Do I need to refresh the page to follow bidding activity?

The bidding interface (the area where you place your bid) updates automatically, so you do not need to refresh the lot page.

However, we recommend not waiting too late to place a bid. The times displayed may be delayed by a few seconds due to network conditions, so we suggest placing bids early as opposed to waiting until near closing.

When does bidding end?

Lots will close consecutively at timed intervals of 1 minute on the final day of the auction.

Please be sure to confirm the time that the auctions close, as closing times may vary by auction.

Why did the bidding continue after the lot’s closing time?

If a bid is placed within the last five minutes of bidding for a lot, the lot’s closing time will extend five minutes from the time the bid is placed. This will continue until there is no bidding for five minutes.

My favorites

When viewing lots click the ‘heart’ button to add the item to your ‘My Favorites.’

Favoriting lots allows you to follow the lots you are interested in, all in one place. To stop favoriting a lot simply click on the heart button again.

Favoriting a lot will also enable notifications to you indicating when the lot is about to close, or if it has gone into overtime.

MY FOLLOWED KEYWORDS

Followed Keyword alerts will notify you when an item or items matching your settings comes up to auction, making sure you don’t miss out on the works you’re interested in.

Once you have registered, click on the “My Account” option in the header bar. Once you are in your account, the menu bar on the left-hand side has a link to “My Followed Keywords.” Clicking on this link will bring you to a page which allows you to set up saved searches. Simply click “Add New”, enter your preferred keyword or keywords, and click “Save.”

WINNing Bidders

I have purchased something in the auction today, will you be emailing me an invoice? And may I pay online?

An email will be sent to you the business day following the auction closing. Payment instructions are provided along with a PDF copy of your invoice. If the day following the auction closing is a holiday you may not receive this email until the following Monday. If you have not received an invoice by the end of next business day please contact us at [email protected].

PAYMENT

Can I pay online?

You may make payments online. Following an auction you will receive an email with a link to our secure online payment portal to complete payment.

Can I pay using a credit card?

Yes, we accept Visa or Mastercard, not exceeding $25,000.

You can also save a credit card in our secure payment portal to make quick and easy payments. Credit cards are tokenised and saved with our payment processor partner, so you can be confident your credit card number is safe and secure.

Please note that we cannot accept credit card information over the telephone.

I don’t want to pay online, how else can I pay?

Payment for purchases can be made in person by Visa, Mastercard and INTERAC direct debit (applicable to Canadian in-person clients only), certified cheque (not applicable to U.S. and international sales), or bank draft. Please note that we cannot accept cash payments for purchases in our wine and spirits auctions.

PICK UP / SHIPPING

Where do I pick up my purchases?

Our offices are located at 275 King Street East, Second Floor, in Toronto and 343 Railway Street, Suite 101, in Vancouver.

What are your hours of operations for pick ups?

Staff are available to facilitate your pick ups from 9 am to 4:30 pm.

Can I pick up my purchases the day the auction closes?

Purchases will be ready for pick up two business days following the close of the auction. For example, purchases can be picked up on Monday beginning at 9 am if the auction closed the previous Thursday.

Can I book an appointment in advance?

Yes, you may email us at [email protected] or call us at 416-504-9100 or 1-877-504-5700 and you will be directed to the appropriate department for assistance.

Are special arrangements required to pick up purchases of wine or spirits?

Yes, we require you to book an appointment. We will provide access to our easy-to-use appointment scheduler upon receiving payment for your wine or spirits purchases.

Appointments must be booked at least 48 hours in advance, which is also applicable for shippers / couriers picking up your purchases.

Additionally, all persons picking up purchases of wine or spirits must be at least 19 years of age, and you may be asked to provide government-issued identification.

Who do you recommend for shipping?

PakShip
Taurus Chan
905.470.6874 (Markham)
416.293.8225 (Scarborough)
905.470.6875
[email protected]

Safer Shipping Inc. (Formerly Envoy)
Attn: Perry Hehn
416 299 3367
[email protected]

We are also pleased to provide recommendations for specialised shipping; please contact the department specialists directly for further information.

Wine & Spirits Pick Up and Shipping

For information regarding pick-up and delivery for our Wine & Spirits customers, please visit:
https://www.waddingtons.ca/buy-sell/how-to-buy-wine-spirits/